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Mandt System Training

Program Overview of The Mandt System:

“The entire philosophy of The Mandt System® programs and services provided by The Mandt System, Inc. is based on “Putting People First” and on “Supporting People, Not Just Their Behaviors™”.

“One of the main goals of The Mandt System® is to teach you how to effectively manage a potentially negative or even dangerous situation by first calming your emotional response and managing your own behavior so you can interact with other people positively.  We do this by teaching principles, not techniques, in all our programs.”

“We teach that all people have the right to be treated with Dignity and Respect at all times.  We believe this is a right one does not need to earn.  We do our best to excel at this in all our relationships.”

“We Maintain a Focus on Prevention.  For every hour we teach restraint, we spend 3 hours on prevention.  We believe, as do many others, that building healthy relationships in the workplace is the primary ingredient in a prevention strategy.”

“Our secondary Focus is on De-escalation.  When we focus on de-escalation, we understand that escalation is an emotional process, requiring that de-escalation tools have emotional components.  People will not de-escalate, until they feel safe!”

David Mandt is the founder of the Mandt System in 1975.

“We believe that until you and the other person are de-escalated nothing positive will take place.”

“The Mandt System® teaches the use of a graded system of alternatives which uses the least amount of external management necessary in all situations.”


Ch. 1-  Building Healthy Relationships – What are healthy relationships, graded system of alternatives, professional vs. personal boundaries, Maslow’s hierarchy of needs, R.A.D.A.R. (being proactive), assessments of self/others/environment and the Crisis Cycle (I can use this to analyze incident reports with the group).

Ch. 2-   Building Healthy Communication – The communication process, non-verbal communication, active listening, paralanguage, touch, principles of touching, vocal elements in communication, behavior as communication, de-escalation, Incident reports and processing after incidents.

Ch. 3-   Conflict Resolution – Building healthy conflict resolution, communication as relationships, understanding confrontation in conflict, fear, “I-messages vs. You-messages” and conflict outcomes.  Understanding: empathy, the origins of conflict, communication in conflict, the conflict cycle, perception, conflict has positive value and how to resolve conflicts.


Ch. 4-  Trauma Informed System of Care - This chapter identifies the effects of trauma on people.  It focuses on developing an understanding of the ways in which trauma early in life effects development.  Interventions that address the whole person are discussed.  Develop strategies to minimize retraumatization.

Ch. 5-  Positive Behavior Supports – This chapter is designed to be a stand-alone training if desired.  It provides an overview of behavior and behavior support.  The focus is on implementing a behavior support plan, not writing one.  It helps evaluate strengths and weaknesses of intervention strategies.  Learn more about setting events, antecedents, and reducing difficult behavior.

Ch. 6-  Legal & Liability Issues – (2 hours + test) defining liability, personal/supervisory/organizational liability regarding litigation, reasonable persona standard, liability regarding restraints and reducing exposure to lawsuits.

Ch. 7-  Medical Risk Factors (2 hours + test) (This one is mandatory if teaching the Technical modules) – Medical risk factors, risks factors of restraint use, minimizing risk factors, CWLA best practice guidelines, special risk of small children, risk of injury to staff, psychological & emotional risks.

TECHNICAL: These 3 modlues include hands-on skill practice.

Ch. 8-  Assisting & Supporting Skills - Intro to physical interactions, implementing physical interactions, assisting, stance & balance, body mechanics & movement, foot placement, body positioning, accompanying & escorting.  Side body hug, one-arm support, two-arm support.

Ch. 9-  Separating Technical Skills – Intro to restrictive physical interactions, conflict resolution (SODAS), physical interaction concepts, non-physical ways of gaining compliance, separating, turn-step.  Hand release, finger holds, clothing release, biting, hair pulling & release.

Ch. 10-  Restraining Skills – 3 types of asphyxiation, physical restraint, key points of restraining, stimulus transfer point, monitoring.  Side body hug restraint, one-arm restraint, two-arm restraint.

For additional information on The Mandt System please view:

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